Shipping and Returns
Shipping Charges
Crayola Canada’s online store offers free shipping on orders over $50.00 shipped within Canada, with the exception of remote areas. Shipping charges on orders under $50.00 will be a flat rate of $9.99 within Canada with the exception of remote areas noted below.
We apologize that we are not able to ship to PO Boxes at this time. Please specify a physical address upon check out.
Shipping Carriers
We determine the most efficient shipping carrier for your order. The couriers we use are Purolator and Canpar.
Delivery Information
Crayola Canada processes most in-stock orders within 1 – 4 business days of receipt. Once your order ships you will receive a confirmation email with package tracking information.
You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out-of-stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete.
Notice of Shipment
You will receive a confirmation email once your order ships, which includes a package tracking code allowing you to track the progress of your shipment with the courier service.
All orders are shipped from:
Crayola Canada
15 Mary Street West
Lindsay, ON K9V 4R8
Remote Areas
If you are shipping to an address with one of the following postal codes, the address is considered remote. Additional shipping charges may be applied if the order is shipped to a remote area.
International and U.S. Shipping
We currently do not ship to the United States and International locations.
Ship to Multiple Addresses
We are happy to ship items to more than one address; unfortunately, we cannot do so online within a single order at this time. If you would like to place an order with multiple delivery addresses, you may enter separate orders on our website.
Returns
Returns are easy and convenient. You may return your purchase within 30 days of purchase for a refund or replacement. Contact Customer care via the Contact us form on this site. We will send you shipping instructions for your return. You will receive your credit within 7-10 business days of us receiving the returned merchandise. Sorry, shipping charges are not refundable.
Partial Shipping
In some cases, large orders or orders with unusual shaped products may be shipped in two or more boxes (at no additional charge). These boxes may arrive on different days within the allotted time frame. You will receive a shipment confirmation containing a unique tracking number for each box.
Payment Options
We accept all VISA, MasterCard. Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information. Just enter your credit card information during checkout.
Tax Code Information
Promotional Coupons
All coupon code promotions do not apply to sale items. Crayola Canada reserves the right to limit and end coupons without notice.